With a heritage of growers, exporters, importers, and roasters, Orinoco Coffee & Tea has produced and sold the finest coffees and teas since 1909.

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410-312-5292
240-636-5196
Roasted in MD, Delivered to the US

Return Policy

We hope that you will never have a reason to return a product from us. But if you do, here’s what you should know:

  • Email us at orders@orinococoffeeandtea.com with your preferred email and phone number. A customer service representative will respond within one business day to walk you through the return.
  • We will allow returns and refunds for damaged products but will require a photo of the item in the shipping box. We will also allow for incorrectly sent items, such as someone ordering whole bean coffee and we sent ground coffee – if a photo is provided.
  • We accept returns within 14 days only.
  • If approved, your refund or exchange will be processed within 3 business days.

 

 

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